We deliver premium headwear with the care it deserves. This policy outlines our shipping procedures and your delivery options.

1. Order Processing

  • Processing: 1–2 business days (Monday-Friday, excluding holidays)
  • Modifications: Contact luoyangwangting@163.com immediately—changes only possible before packing

2. Shipping Options
We ship premium hats to the US and Europe. Rates and times calculate at checkout.

United States:

  • Standard: 7–12 business days
  • Express: 3–6 business days (most regions)

Europe:

  • Standard: 10–18 business days
  • Express: 5–10 business days (most countries)

Note: Customers bear all customs duties, import taxes, and destination fees.

3. Packaging Standards
Each hat receives protective packaging to preserve shape and condition during transit.

4. Order Tracking
Tracking details provided via email upon dispatch.

5. Delivery Responsibility

  • Verify address accuracy—we’re not liable for incorrect addresses
  • Liability ends at carrier’s “Delivered” status
  • Failed deliveries may incur additional fees

6. Shipping Issues

  • Lost Shipments: Contact if no tracking updates for 15+ business days
  • Damage: Report within 48 hours with photos to luoyangwangting@163.com

7. Contact Us

  • Email: luoyangwangting@163.com
  • Phone: +86 18838861836
  • Address: Room 1802, Guomao Building, Courtyard 5, Renmin West Road, Xigong District, Luoyang City, Henan Province

Response within 24 business hours.

Website: shop.premiumdealhub.shop